Privacy Policy | CXT
Last Updated: April 26, 2026
Welcome to Shenzhen Chuang Xin Tong Technology Co., Ltd (“we,” “us,” or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage with our access control solutions.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that is necessary for conducting international business and providing our turnstile and barrier gate solutions.
- Personal Identification Information: We collect your name, job title, company name, email address, and phone number when you fill out inquiry forms, request a quotation, or contact us directly.
- Technical Data: We automatically collect information about your device, including your IP address, browser type, operating system, and browsing behavior on our website. This helps us improve our site functionality.
- Business Transaction Data: To fulfill orders, we collect shipping addresses, billing information, and payment details. All payment data is processed securely through encrypted channels.
2. How We Use Your Information
We use the collected data strictly for legitimate business purposes:
- Communication: To respond to your inquiries regarding our products (tripod turnstiles, flap barriers, etc.) and OEM services.
- Order Fulfillment: To process payments, arrange international shipping, and handle export documentation.
- Customer Support: To provide technical assistance, installation manuals, and after-sales service.
- Marketing: To send you product updates, catalogs, or promotional materials, but only if you have explicitly opted in.
3. Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Business Inquiries: Data related to general inquiries or quotations is typically retained for 2 years to allow for follow-up communication.
- Transaction Records: Data related to completed orders, shipping, and payments is retained for 5 years to comply with tax, accounting, and warranty obligations.
- Technical Data: Data collected via cookies is retained for a period of 13 months.
Once the retention period expires, the data is securely deleted or anonymized.
4. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following specific circumstances:
- Logistics & Shipping: We share necessary data (name, address, phone) with freight forwarders (e.g., DHL, FedEx, Maersk) to deliver products to your location.
- Payment Processing: We share transaction data with secure payment processors to complete financial transactions.
- Legal Compliance: We may disclose information if required by law or to protect the rights and safety of Shenzhen Chuang Xin Tong Technology Co., Ltd.
5. Data Security
We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers with restricted access. We use encryption technologies (such as SSL) to protect data during transmission. However, please note that no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to control your personal data. You may:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records.
To exercise these rights, please contact us at info@turnstilecn.com.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
- Company: Shenzhen Chuang Xin Tong Technology Co., Ltd
- Email: info@turnstilecn.com
- Address: Building 196, Tongfuyu Industrial Zone, Kukeng Community, Guanlan Street, Longhua District, Shenzhen