Frequently Asked Questions (FAQ)
How do you prevent damage during long-distance shipping?
We use "Export-Standard" Safety Packaging.
We understand that turnstiles are heavy and (precision) equipment. To ensure they arrive safely:
Inner Layer: Thick foam padding to absorb shocks.
Outer Layer: Standard Export Wooden Cases (not simple cartons) which are fumigated and sturdy enough for ocean freight.
Reinforcement: For full-height turnstiles, we use reinforced wooden pallets.
Insurance: We can assist in purchasing shipping insurance for 100% coverage.
I am not a technician. Is the installation difficult?
No, it is designed for "Plug-and-Play" assembly.
You do not need to be an expert to install our gates.
Pre-assembled: The main body and internal wiring are 90% assembled in the factory.
Guidance: We provide detailed English manuals and video tutorials showing exactly how to connect the cables.
Support: If you get stuck, our engineers can guide you via WhatsApp video call in real-time.
Can you customize the machine for my country's standards?
Yes, we offer full OEM/ODM customization.
We adapt the product to fit your local requirements:
Voltage: Compatible with 110V/60Hz or 220V/50Hz.
Plugs: We provide standard plugs for US, EU, UK, AU, etc.
Branding: We can laser-print your company logo on the machine and customize the software interface language.
Access Control: We integrate with various RFID cards, face recognition terminals, and ticketing systems.
What happens if parts break after the warranty period?
We provide lifetime technical support and spare parts at cost price.
Free Spares: For every order, we send 1% free spare parts (including IR sensors, solenoids, and fuses) along with the shipment.
Warranty: We offer a 12-24 month warranty on the motor and control board.
Long-term Supply: Even after the warranty expires, we guarantee to supply replacement parts at the lowest factory price for the life of the product.
How can I trust your factory quality?
We are a verified manufacturer with strict QC processes.
Experience: Established in 2006, we have nearly 20 years of experience.
Testing: Every machine undergoes a 72-hour aging test and waterproof testing before leaving the factory.
Certifications: Our products meet international standards (CE, FCC, RoHS), and we can assist with specific market certifications (like INMETRO for Brazil).
What are your payment terms for international orders?
We offer flexible and secure payment methods.
T/T (Bank Transfer): Standard terms are 30% deposit to start production, and 70% balance before shipment (or against the copy of B/L).
Other Methods: For smaller orders or samples, we accept PayPal or Western Union.
Trade Assurance: We can accept orders via Alibaba Trade Assurance to protect your payment.
Q: Can you customize the voltage and add my brand logo?
A: Yes. We specialize in OEM services. We can customize the voltage (110V/220V) and plug types to match your local standards. We also offer laser logo printing on the machine housing and can customize the software interface language to help you build your local brand.
Q: Is the motor durable enough for high-traffic areas like metros or stadiums?
A: Absolutely. We use industrial-grade brushless DC motors designed for 24/7 continuous operation. The mechanism is tested to withstand millions of cycles (MCBF > 5 million), ensuring reliable performance in high-frequency environments without overheating.